🔁 Return & Refund Policy
Effective Date: 01 JULY 2025
Last Updated: 15 JULY 2025
At [Your Platform Name], we are committed to providing quality education through structured video content, personalized mentorship, and live support. Please read our Return & Refund Policy carefully before purchasing any course or subscription.
1. No Refund Policy – Digital Products
All our courses and materials are digital in nature. Once a course is purchased and access is granted, we do not offer refunds, except in the circumstances listed below.
2. Eligible Refund Scenarios
Refunds will only be considered under the following situations:
- Duplicate Payment: If you are charged more than once for the same course, the extra amount will be refunded after verification.
- Technical Errors: If you were unable to access your purchased course due to a technical glitch from our side for more than 48 hours.
- Unintended Purchase: If you report a purchase error within 6 hours, and no content has been accessed or downloaded.
Note: Proof of the issue may be required.
3. Non-Refundable Cases
Refunds will not be granted for:
- Change of mind after purchase
- Failure to attend live mentorship calls or sessions
- Incomplete usage of the course content
- Network issues on the user’s end
- Incompatibility with user devices
4. Live Mentorship Clause
Live calls and WhatsApp mentorship are part of a bundle service. If you fail to utilize these services within the course duration, no refund or extension will be offered.
5. Process for Refund Requests
If you believe you are eligible for a refund, please contact us on live chat or at:
📧 Email: help@edumax.live
Please include:
- Your registered email or phone number
- Transaction ID or payment proof
- Reason for the refund request
All requests are reviewed within 7 working days. Eligible refunds will be processed to the original payment method within 5–10 business days after approval.
6. Changes to This Policy
We may update this policy as needed. Any changes will be posted on this page and communicated to users via app or email.